Privacybeleid
INTRODUCTION
The company Atelier Tandem attaches great importance to the protection of your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website www.atelier-tandem.fr (hereinafter the "Site"). We comply with the laws and regulations in force, in particular the General Data Protection Regulation (GDPR). Personal data (hereinafter "Personal Data") means any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to their physical, physiological, genetic, psychological, economic, cultural or social identity. Atelier Tandem is the Data Controller of the personal data that you communicate to us.
If you have any questions about this policy or the management of your data, please contact us at the following email address: contact@atelier-tandem.fr.
1. INFORMATION COLLECTED
When you browse our Site or make a purchase, we may collect the following types of information to ensure the proper functioning of our services and meet your needs:
- Personal information: name, email address, telephone number, delivery address, billing address (if different), your company name (if applicable)
- Connection data: IP and/or MAC address of your device, browser type, access times, pages visited, time zones
- Transaction data: purchase details, transaction history, payment methods, promotional codes used
- Communication data: content of messages exchanged with our customer service, dates and times of communications, email address used in our exchanges.
2. PURPOSE OF COLLECTION
We use the information we collect only for the purposes intended and specified at the time of collection or with your consent, including:
- Creation and management of the customer area
- Order management, processing and delivery management
- Payment processing and financial transaction management
- Management of after-sales service (SAV), response to customer requests and complaints
- Analysis of preferences and proposal of personalized offers
- Improvement of the website, statistical analysis
- Sending newsletters and promotional offers
- Organization of online competitions
We will keep your personal information for as long as necessary, depending on the purposes for which you have authorized us to use it.
3. SHARING OF DATA
We are committed to protecting the confidentiality of your personal information. However, we may share it with our affiliates, suppliers and other subcontractors to the extent necessary to achieve the intended purposes. Data processors act only under our instructions and may only process data within the limits of the purposes for which it was collected. We may also disclose your information if necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, as well as those of third parties. Finally, we may communicate your personal information or information related to your user account to any judicial, regulatory or governmental authority that requests it as part of an investigation into suspected illegal activities.
4. STORAGE PERIOD
User data will be retained only for the period strictly necessary for the defined purposes, in accordance with applicable regulations and laws. Thus, data used for prospecting purposes may be retained for up to 3 years after the closure of the user account or the last contact with the prospect concerned. After this period, the user data will be deleted. However, some data may be archived beyond these periods for the purposes of research, identification and prosecution of criminal offences, in order to allow them to be made available to the judicial authorities if necessary. This archiving will imply that these data will be anonymised and will no longer be accessible online.
5. COOKIES
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the site to recognize your device and to memorize certain information about your preferences or past actions. With your consent, expressed via the cookie banner appearing when you first connect, the Site www.atelier-tandem.fr may use cookies and/or other equivalent technologies in order to facilitate your navigation and your use of the online sales service, as well as to allow Atelier Tandem to measure the audiences of its pages and content, and to personalize the advertising content displayed on the website www.atelier-tandem.fr. For more information, you can consult our cookie policy directly on our site
6. SHARING AND PROCESSING OF PERSONAL INFORMATION
We may share your personal information with our affiliates, suppliers and other subcontractors to the extent necessary to achieve the intended purposes. Your personal information may be processed in countries outside the country where it was collected, including the United States, the European Union (EU) and the European Economic Area (EEA).
Companies that process your data do so only on our instructions and are authorized to process the data only to the extent necessary for the purposes for which it was collected. In the event of transfer of your personal information outside the EU/EEA, such transfers are carried out in accordance with the European Union's data protection rules, under security conditions designed to protect your personal information. We ensure that all third parties with whom we share your data adhere to the same strict standards of confidentiality and security that we apply.
7. DATA SECURITY
We have implemented measures to secure your personal information in order to protect it from accidental loss, unauthorized access, use, modification or unauthorized disclosure.
Atelier Tandem never has access to customer payment data.